My Car's Under Repair

A week ago, i've sent my car to EON's service centre at PJ near Jaya Supermarket, the place i bought the car, but i collected the car in Glenmarie, Shah Alam. Somehow i trusted my salesman to do my car's paperwork, i did pay him a lump sum of rm1100 for paying my roadtax and insurance, he never lied and helped me renewed it. Just after a few weeks i got my new roadtax, i met an accident...

I've told my accident case previously, so another part will be like a rounding trip for me.

I've sent my car to repair after 3 days of the accident, gathered all the documents. The following week, my salesman called me that i need to go there and put signatures to agree the repairs and claims. I went there about 4.30pm, using my colleague's car (ashamed of myself) and i couldn't find the right person who's in charge of my claims, he's not in, even my salesman was out working. So i've to find another insurance officer, an Indian guy with a same uniform but different colors from the rest came to me, again he repeated the same of what documents i should bring. I said it was all with my salesman. Then i excused myself, called my salesman and he guided me to his office and get my documents with a little help from his colleague. I rushed back to see that Indian guy. He checked through the docs, and found out my car grant was not updated, and my police report was not original.

There goes my nerves...

"WHAT THE FUCK?"

I don't have an updated grant. Actually i don't really understand with all sorts of documents they need, my salesman should have the documents they wanted. And of course, in order to pay my roadtax, i need my car grant. But i can't have it, only my salesman eligible to get it. But in this case, he couldn't get the latest copy for me, and that's so absurd...

So the Indian guy told me, i can get it faxed to him just simply a call to EON Finance. No doubt it's late to get the grant, so i've to skip that.
Then my police report was not
considered as a certified original copy, yet i bought it for rm2 and almost late for requesting it. Actually i don't really believe it, i look at it again and i realised it's not original... Was my salesman trying to bullshit me, or just that i never check my police report properly. It's a photocopy, so where's the certified photocopy?

I called my salesman, and all he got to say "I just give the one you gave me the other day..." Impossible, how could i gave him the one not certified, i really have the particular copy, never it's not a certified... However, i need to get another copy...

After i look through the other documents, found out my insurance policy changed from UniASIA to Kurnia... What the hell is going on here? Then i asked the insurance officer, he said it's the same, although different company. He also said Kurnia's policy rather delaying, it'll take up a month at least for the approval, maybe a lot of policy holders. That doesn't sound appropriate, the last accident in Kota Baru, Kelantan, i claimed UniASIA insurance and it took a week plus to approve and get the car repaired. Ok, now i've seen the dark side of an insurance company. The insurance officer advised me that i should leave the car 2 or 3 days until they called the Adjustor to come and get a rough figures of repairing cost.

Then, the insurance office wanted to see the damage. I brought him where i parked the car, he said he might request to change the whole damn door. The way i look at it, true enough to change the whole damn thing, impossible to hit it back to shape.

I felt it's such a waste of time, so i said to the insurance officer i'll get back to him next week, left in hurry because i'm late to send back my colleague's car. I reached my office at almost 6pm, my boss still in the office, doing some paperwork, my colleague was fine with me even though i'm late. So the following week, on Tuesday, my boss asked me to deliver some documents to few clients. He knew i don't have the car, and asked me how should i settle my tasks? Damn it, it's tough for me to decide that moment. I just said i'll think of something, packed up and took LRT. I thought maybe taking LRT will cut down my time, somehow going to Shah Alam, i've to take KTM Monorail.
Unexpectedly, the train got delayed 30 minutes due some transportation trains using the track. I've wasted much time, since i got no better idea, i called my dad. After a few things i told him, my uncle just happenly beside him, then my uncle advised me to get the car out and he'll get it done in a week time. On my way to Shah Alam, i've wasted the extra fare, took another LRT to reach the workshop, met the insurance officer and returned to me all the claim documents. I drove my car and hurried to send documents to my clients.

In the evening, my uncle called me to fetch my car to his place on that night itself. I'm glad his caring but he's much more nervous than me, same to my dad, eventually called me a day after a day. I'm still lacked of original copy of police report and photocopy of car grant. I told my uncle i'll send the car this weekend as i need to use for working, also gather all the remained documents.

First, i've to call up the finance officer, her name's Ira. I tried to call her many times in few days, usually her colleague asked me to call back, she's engaged on the other line, hasn't back from lunch yet. I do have my time, but i don't really want to waste my phone batteries anyway. Even i permitted to use the office's phone, but i rather using my own private line, i never wanted my office's staffs know too much about my cases.

Finally i contacted her, when i tried to ask a person to speak to, she'll ask me back who am i and where am i from. In that moment i felt she's kinda rude, also wasting my time telling her what i need (i'm not asking for an interview, damn it!) and she never let me know who's she... She just simply asked me to fax over my police report and she'll fax my car grant after she received it. Unlucky for me, the police report was still with my salesman previously, after i got the documents back, i don't get any chances to fax the police report. I got busy, running here and there, and of course, i'm not allowed to use the office's resources on personal issues. Since my boss's desk view was facing right in front of the photocopy machine and fax machine, so i've to wait until he's not in the office, then i can only secretly fax.

And finally, the Finance Officer sent back my car grant, this time i checked thoroughly, it's an updated grant.

So i still need my original copy of police report...

Secondly, there was a day, i don't remember when, i've to go somewhere in Sunway and Shah Alam again. So i went for lunch with my girl nearby her place, convenient enough for me to buy another police report, also the police station was nearby her place. The counter only starts at 8.30am in the morning till 12.30pm, afternoon 2pm till 3pm, we were early at 1.30pm and the queue was long. When i got the police report, i felt so relieved. On that evening after work, i sent my car and passed my documents to my dad.

Actually the whole story doesn't sound hassle enough to you, but if you've experienced it, you know what i really meant:


1. Wasting time (took leave just to do the damn claims)

2. Travelling for nothing (petrol? And mostly when i'm stucked in the traffic jam)

3. Wasting effort (make calls, rushed here and there just to get the approval)


That's so fucked up...

I don't know why i've to go through all this, is this a test of patience, or just some other purposes, either good or bad, my heavenly Father?